Got a complaint about a DWP Work Programme Provider?

Check out: ‘Chapter 16  Participant Complaints’

DWP Providers Complaint resolution core briefing pack May 2013
View a short summary of the complaint process, from page 15 of:

If a provider complaint process is exhausted and still remains unresolved a complaint can be made to the Independent Case Examiner and if still not satisfied your MP can make a referral to The Parliamentary and Health Service Ombudsman.

Sample provider complaint forms and procedures: &

Notes: Welfare rights law and DWP guidance, in particular, changes frequently.
You may find more recent information via or by using the website search facility (top right)