DWP Zero Hours guidance: Jobseekers Allowance and Universal Credit

Update: 5/11/13 “If a Universal Credit or Jobseeker’s Allowance claimant turns down a particular vacancy then before a sanction is applied we will look into the circumstances of the case and consider whether they had a good reason. Where the vacancy is for a zero-hours contract then no  decision is needed and a sanction should never apply.

If the details of the zero-hours contract comes to light after the Universal Credit or Jobseeker’s Allowance claimant starts work or during the application process then they will always have good reason for leaving voluntarily, failing or refusing  to accept the contract and a sanction should never apply. If the claimant knowingly applies for and accepts a zero-hours contract then leaves the job voluntarily, then a Decision Maker would have to consider if they had good reason for leaving, considering all the individual facts and circumstances of the case. ” [emphasis added]
From: DWP Central FoI Team  – 05 November 2013

DWP operational guidance Zero Hours
“13. Claimants cannot be mandated to apply for vacancies which include a Zero Hours
Contract. Therefore, if a claimant refuses or fails to apply for or accept a notified Zero
Hours Contract job, a decision by the LMDM is not required. ” [original emphasis]
From: DWP Freedom of Information Request Team – 2 September 2013
Original FOI request: https://www.whatdotheyknow.com/request/zero_hour_job_and_sanctions#outgoing-293366

Notes: Welfare rights law and DWP guidance, in particular, changes frequently.
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